LM
Lethabo M

1 reviews | Active since Aug 2012

21 Jan 2017, 12:14

Poor customer service

<p>I went to Capitec in Mokopane to deposit money, I stood in a long que to be told that they don't have change I should go and look for it myself, like what kind of Bank does that, what's the use of them receiving money but they can't give small change, that is poor customer service. I hope you change whatever system you've put in place because it is disgusting and in humane </p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply23 Jan 2017, 10:15
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank