Poor customer service

On the 4th of February 2025 I went to Capitec-bank Southgate branch to do reversal on my account, I paid my funeral cover using the app. on the 1st of February 2025 and few hours later on the same day my account was debited. At the branch the consultant who was assisting me told me it will take a few hours for my money to reflect on my account, on the 6th of February 2025 I called the call center to enquire about the delay, I was told it takes up to 5 business days for the query to be resolved. On the 12th of February 2025 I called the call center again and this time I was told to wait for 24hrs and I will get a response, on the 14th of February 2025 I called the call center and I was told that they don't know what is the holdup because they cannot communicate with their funeral cover department directly, I have been more than patient with these *********** *****s, I WANT MY MONEY BACK. Ref no. ***