Poor customer service

Capitec has put a stop on my account and they are rude and refusing to assist me they keep on saying the stop will remain my biggest problem is that i cant assess my money from my 2 pots savings withdrawal i am so disturbed by the poor service i got feom Capitec I dont understand how can such a big bank fail to investigate where the funds come from Its been over 3 weeks now doing up and down in and out from the branch trying to get help but still nothing I have worked long and hard for my money only for Capitec to just keep it Please help me expose the POOR SERVICE FROM CAPITEC BANK They asked me to give them proof i have done that but still nothing and all this movement has caused me more money I spoke to Nhlanhla/ Tebogo/ khulu the branch manager and from their call center customer care it was xolile they all agreed that they have nothing more to do for me i should email my complaint to the following email address of which they also not sure if they will assist me ***