Poor customer experience

This has been an ongoing thing, am not sure if i should wait for decades for to get whats mine, Am so ****ed with the capitec forensic department, Charlene can you please respond to Ashleigh's email from FNB i want my money back he is waiting for the indemnity form its been a week he sent that email and i have been calling and itds costing me lot of money am not sure if you gonna reimburse the money ive spent travelling up and down for the past three months. I have waited enough and it has gone far...i do not care how you do it but i want my money back.