NW
Nastasha W
1 reviews | Active since Nov 2023
17 Jan 2025, 13:56
Poor Customer Care
On 31 December 2024 I swiped my Capitec Business Card. The amount was deducted twice. The store only received 1 amount so I referred the query to Capitec Business. 2 Capitec Business consultants have tried to help me but customer resolutions just doesn't come back to us. Since 9 January I have sent a follow up email everyday. No reply from customer resolutions and the funds have still not reversed.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
17 Jan 2025, 14:36Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply17 Jan 2025, 14:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
NW
Nastasha W's updateReviewer Update
20 Jan 2025, 10:48That’s where you’ve got it wrong, I have zero patience left! You guys are pathetic
NW
Nastasha W's update20 Jan 2025, 10:48
Reviewer Update
That’s where you’ve got it wrong, I have zero patience left! You guys are pathetic
NW
Nastasha W's updateReviewer Update
20 Jan 2025, 10:48I will now refer the case to ICASA and ombudsman.
NW
Nastasha W's update20 Jan 2025, 10:48
Reviewer Update
I will now refer the case to ICASA and ombudsman.