Poor customer care

<p>I transferred money to the wrong account using Capitec Internet banking, I contacted Capitec help line immediately,they told me that they see the money on that account then they will freeze the withdrawal of that money,they will get hold of the account holder and inform me within 14day.After I see that 14days passed I went to the Branch,where they told me that they will get hold of the account holder again they can see that the money it's still in that person account,Today I received a message saying that I can't get my money back as the account holder didn't give them the authority to take back the money .Please help me to get my money back.</p>