JN
JOSEPH N
1 reviews | Active since Feb 2012
07 Jun 2021, 12:47
Poor Complaints Structure as a Company
This morning I called Capitec Complaints Team regarding a dispute which i logged on the 17th of May 2021. To my surprise I have been told that I would need to pay an upfront payment of R660 to reverse my debit orders and I would need to go to a branch to complete s document. Well this is the 1st I have heard about this and secondly why doesn't such a large organization notify their clients about changes regarding updates. Most of us don't have emails and as an organization why can't you send updates via sms. Also as before it normally takes 4 weeks to resolve such an issue. I would prefer you deducting the R660 from when the funds are in the account.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
07 Jun 2021, 14:54 Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply07 Jun 2021, 14:54
Official
Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
JN
JOSEPH N's updateReviewer Update
09 Jun 2021, 13:43The reason why I logged the issue on the 17th of May 2021 cause I know that it would take between 30 to 40 days to resolve it. However your complaints team only picked up the complaint when i raised the issue on hello peter. For me this is by far the worst service. I am expecting the funds to be in the account no later than the 15th of June 2021
You can communicate with me by email ***
You can communicate with me by email ***
JN
JOSEPH N's update09 Jun 2021, 13:43
Reviewer Update
The reason why I logged the issue on the 17th of May 2021 cause I know that it would take between 30 to 40 days to resolve it. However your complaints team only picked up the complaint when i raised the issue on hello peter. For me this is by far the worst service. I am expecting the funds to be in the account no later than the 15th of June 2021
You can communicate with me by email ***
You can communicate with me by email ***