Poor communications provided by Capitec Bank

Inadequate communication: Let us get this straight first: Both my wife, some of our friends and me are happy with Capitec Bank. However, as with other institutions they are hiding away from their clients / customers more and more. So much so, in fact, that, I’ve had to use Hellpeter a number on a number of cases in order to establish communications with some. This is now yet again the case with Capitec Bank. I want to pay over money to my Luno account but am told that I cannot do so, “they are aware of the problem and are working on it”. It has now been more than a week, still the same. I did manage to phone them once and my problem was reported but nothing has come of it.