Poor communication between Nedbank and Capitec bank

So I have paid the wrong Capitec bank beneficiary on the 3rd June 2024 in the morning from my Nedbank App and Nedbank sent the recall form of which was sent back immediately, but when I do the follow up with Nedbank they still telling me that they are still waiting for Capitec bank to respond. This is a very poor communication between Nedbank and Capitec bank since the money was loaded as Standard EFT and reported within less than 30mins, funds were not suppose to reflect to the beneficiary bank account. I want my money bank between Nedbank and Capitec bank. Capitec please respond Ref: ***435