Poor communication and unreasonable case handling I need my cash urgently

I was lured to transfer cash to a capitec account and given **** car paper and after that I called capitec to report the account I paid, I was told they stopped the culprits account, I should open a case and provide them with the case number and submitted everything that was required, I have been following up with Capitec and been taken from pillar to post, being told 14 day others 21 days last straw was 30 days and all this days have gone and and passed, I reported on the 3rd of February 2023 today its the 20th of March either 30 working days or 30 including weekends it has long passed I survive through buying and selling cars I was so excited when I was told the guys account was stopped and other accounts which some money was transfered and they have proven that some of those account ls have fradulant transactions, it's surely 40 to 45 days now no even a single call from capitec a simple sms or any communication to me it is totally unreasonable way of doing things I had capitec account for years now first time I expirience this , my incident number is ***