Poor communication and feedback

Capitec Bank I am a A grade client with your bank I have a steady income I do not have a problem meeting my debit orders yet you treat me with distain. If you advertise a service I can apply for which I did tgen have the systems in place to ensure that a desk jockey responds. In this case I need a credit card for travel purposes only. No feedback from Capitec my own bank yet every other bank that I have no relationship with other than absa provides feedback within minutes. Why?