Poor communication

I, Ngwenya Simon (ID: ***, Contact: ***), formally request a restructuring of my current loan agreement with Capitec Bank due to missed instalments over the past two months. I propose an extension of the loan term by an additional two months to regularize the arrears and resume compliance with the original repayment terms. Despite multiple attempts to resolve this telephonically, I have received inadequate assistance. I hereby request written confirmation of receipt and a revised amortization schedule reflecting the extended term. Please treat this as an urgent request to avoid further delinquency or adverse credit reporting.