POOR COMMUNICATION

<p>To whom it may concern</p> <p> </p> <p>On the 18/02/2017 I tried depositing an amount of R580.00 to a guesthouse in Bloemfontein in the Free State. When I came to the ATM ( De Aar, Northern Cape ), I tapped on the option to deposit the money and then inserted my money. Before I could type the account holder ( Guesthouse ) details in the ATM said the transaction is completed. After that the deposit function was unavailable. I called ********** to report the incident and the operator or customer agent took my details, the guesthouse account details and said Capitec Bank would contact me in 2 business days and advise me from there. As I was stressed in getting a booking I asked a family memeber to deposit the money into the guest house account ( 19/02/17 at 11:56am ) in the meantime while I awaited Capitec response via telephone. I decided to make the complaint at the bank too on the 20/02/17 and the bank consultant called the customer care line and the lady I spoke to said my problem has been reported and I should wait till the 22/02/17 for a response from Capitec. I waited till the 23/02/17 with no response from the bank. I then called on the 24/02/17 and the customer care agent said the money has already been transferred into the guesthouse bank account. The problem with this is there's no reference from my side and I've already asked someone else to deposit the money into the guesthouse account on my behalf as I thought Capitec would respond to me 2/3 business days from my call. </p> <p> </p> <p>Its really pathetic from the bank side that they deposited the money into the guesthouse bank account without my knowledge as I have no proof of a reference except a number. Furthermore there was no communication from the bank side as to how far my complaint was or whether there's any progress. Could someone from the bank please contact me and sort this matter out. </p>