SM
Sammy M

1 reviews | Active since Jun 2020

04 Feb 2026, 22:35

Poor communication

Well I have been giving positive feedbacks, unfortunately I don’t have a positive one for Capitec, without any explanation they block my accounts and they keep referring me to their WhatsApp, their robot is dumb as hell, not helpful at all

0
Replies (3)
Capitec Bank
Capitec Bank's reply05 Feb 2026, 06:02
Official
Good morning Sammy
Capitec Bank
Capitec Bank's reply05 Feb 2026, 06:03
Official
I’m truly sorry to hear about your experience, and I completely understand why you feel frustrated. 🙏 Having your account blocked without a clear explanation is extremely stressful and being redirected to a system that doesn’t give you the help you need only adds to that frustration. You deserve better communication and proper support. Please allow me to assist you. When an account is blocked, it is usually due to a security concern or an internal verification process. However, you should always be given clear guidance on the next steps, and I apologise that this did not happen. I’m here now to make sure you receive the help you need.🌸 Could you please let me know what message you received when the account was blocked, or what happens when you try to access it? That will help me guide you correctly and ensure your case is handled properly.🙏❤️
Capitec Bank
Capitec Bank's reply05 Feb 2026, 07:26
Official
Thank you for letting me assist you today🤗 Have a lovely day further. 💕 🌟 🌸