Poor Communication

I received an sms notifying me to visit a branch to update my FICA and upgrade to the new credit facility. My multiloan was then frozen forcing me to go into a branch. I visited the branch on the 10th of December with the above mentioned documents and had my FICA verified. I was told to bring a previous month's payslip as there was a discrepancy on my current payslip involving my 13th cheque which the consultant could not understand. I left the branch knowing that I just needed to bring in my October payslip and I will be assisted and my multiloan unfrozen. I scarified yet another lunch break and went into the branch today, with my October payslip. To my disappointment I was advised that I cannot be assisted, yet again, as my payslip needed to be stamped? I never received that communication. Why was this not mentioned in the sms or by consultant number 1? Why can you not confirm employment with my employer as you've always done? I do not have access to stamps and we do not have HR on standby to stamp our payslips. This has been a major disappointment and unfortunately I will not be able to obtain a stamp on my payslip, therefore you can no longer offer a service to me.