poor communication

i am still waiting for feedback from my ***** case i logged with capitec and was advised i will get feedback within 46 days today is day 56 and still no feedback. contacted your call center and they still know nothing about whats going on the lady went on to say my case might be closed but i don't have feedback and i haven't been refunded the 160 that was charged to investigate which i was promised will be refunded if it is proven that i actually didn't do the transaction. i just want my 160 back please i know its not a lot but its my money and considering that i still have to pay for a replacement card i refuse to pay to investigate as well. please just refund my 160 back so i can leave you alone.