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Mohammad W

1 reviews | Active since Nov 2024

11 Dec 2025, 08:11

Poor communication

I can't believe that for 3 years , yes 3 years capitec ***** department didn't finalize a case. Not only that no response to inquiries at all after so many emails and calls the investigator just doesn't respond. I liked capitec bank but this is so disappointing. My funds on hold and no one cares.

0
Replies (9)
Capitec Bank
Capitec Bank's reply11 Dec 2025, 08:36
Official
Hello, you are through to Boitumelo Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank
Capitec Bank's reply11 Dec 2025, 08:39
Official
I am sorry to hear that you have not received any feedback on a case. Please provide me with your case so that I can look into the case.
Capitec Bank
Capitec Bank's reply11 Dec 2025, 10:20
Official
I understand you need assistance with your ***** case, kindly advise if you do have a case number.
Capitec Bank
Capitec Bank's reply11 Dec 2025, 10:21
Official
Hello, you are through to Zanele. Please allow me a few minutes to fami****ize Myself with your query.
Capitec Bank
Capitec Bank's reply11 Dec 2025, 11:57
Official
Are you still there?
MW
Mohammad W's update11 Dec 2025, 11:57
Reviewer Update
Yes I have rep****
MW
Mohammad W's update11 Dec 2025, 11:58
Reviewer Update
my case number is ***
Capitec Bank
Capitec Bank's reply11 Dec 2025, 12:04
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.
MW
Mohammad W's update11 Dec 2025, 12:18
Reviewer Update
I have responded many times, why are you saying I am not responding
my case number is ***