Poor Client Service

I called Capitec today about my debit card. I spoke to two lovely people and when i got to the last one she was so rude and rushing me and did not even give me a chance to talk. I explained why i made the call and she asked me to wait and they will investigate and stop my card. I waited and waited and as soon as it hit 5pm she dropped the call. My card has not been cancelled and non of my questions have been answered. I am been with Capitec for a while now, the service I got was disgusting.