Poor client service and not putting their clients needs first.

On the of 20 april my account was blocked by capitec without being informed by anyone from capitec, I then went to the branch in ranfontein to find out what happend I was told that there was money sent into my account via cell phone banking. So the reason why my account was blocked its because the person who transferred the money said he never sent the money into my account and he doesnt know me. So I asked the lady who was helping me what should I do in this situation, she then told I need to get hold of the sender and get an affidavit from him stating that he send his money by mistake into my account that will allow them to unblock my account. Well I did as I was asked and got hold of the guy he managed to do an affidavit where he clearly stated that he made a mistake by send money into my account and he acknowledge the mistake he made and also asked capitec to unlock my account and I took it to the branch in protea glen mall where I was told by xoli that they actually need the person to come along with me to the branch so that they can access his account, mind you all my debts have not been paid and interest is being added because of this. After all the trouble iv been put through by all this I went back and asked the guy(this person stay in ventersdorp and petrol to go there had to be paid by me) to come with me to sort this problem at the branch, he agreed and we went to the branch together and when we get there they are now telling us that forensic department ment its not opened on sunday and they cant help me. No body has ever told me that I should come during the week they just told me to bring the complainant with me, Im now stuck all my money its in my account I couldnt pay my accounts, my child school fees I dont have food in my house but I have money that capitec doesnt want to unblock im stranded, im helpless. If this is how capitec treats their client id rather switch to a better bank that will put their client first. Capitec is controlled by their forensic department.