Poor client service

Do not try to to get an issue sorted out with the call center on a Saturday afternoon. It happened now twice, firstly myself and now my spouse. On 16 Mar 24 my wife contacted the call center to resolve an issue with a payment she made to another party but the consultant was unhelpful and rude and it seems that the consultant just wanted to end the call quickly. The funny part is that my wife received a message that the issue was resolved satisfactory. I really would like to have a personal interview with the owner of Capitec Bank.