Poor client service 4 minutes wasted for nothing.

I called the customer service of Capitec at 13h41 - 13h45 today 2024/04/03, and the consultant just answered the call and said nothing, she kept on talking to his friend whilst i was on the line, he eventually picked up the head set and put me on hold and on the 4th minute he hanged up, so is this the service you are striving to give your clients, i used to be a call centre team leader and i know this tactics by agents if they want to rest.