Poor Client Experience - Capitec Branch Ghandi Square

So around this date in February 2023 I logged a complaint for the Capitec bank in Ghandi Square regarding denying their clients access to use the Atm because the branch closes at 17:30 regardless of the fact that the client joined the queue before the closing time (17:30) - well clearly my complaint fell on to deaf ears, nothing has changed and no plan has been put on place. A very unfriendly Sfiso from the branch literally closed the ATM door and told people to go to another branch not even considering from what time these people have been standing-very disrespectful. So if this branch is not serving its purpose then why not close down permanently so that other dedicated employees within the same vicinity can assist clients, clearly they don't know the meaning of a service profit chain and they dont have their clients best interest at heart