POOR CLIENT ETIQUTTE

I app**** for a credit card. But, then I had hassles submitting my documentation. I requested, via e - mails, a million times, that they cancel the application. They are ignoring my request. Then they submit my e - mail to the loans department or they just simply process the application. I told them that I DO NOT want the credit card anymore. My requests are falling on blind eyes. The e - mail consultants are so PATHETICALLY POOR!!!!!! They need to send their consultants for ATTENTION TO DETAIL SKILLS, because they are lacking big time in this area!!!!!!