GS
Gladys S
1 reviews | Active since Feb 2021
11 Jan 2022, 12:52
Poor claim process
How can you treat someone who is grieving like trash. I can't wait until the 19 for you to process my claim whne you know very well that due to corona funeral palars are not allowed to keep a copes that long. I'm mouning for gods sack.
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Replies (3)
Capitec Bank's replyOfficial
11 Jan 2022, 13:00Good day Gladys
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Jan 2022, 13:00
Official
Good day Gladys
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
GS
Gladys S's updateReviewer Update
11 Jan 2022, 13:58I waS not tld about the long claim process when I opened the policy. I was only told about the 4 hours and 18 hours. Now im told of all the department you have. I really need the money for the burial.
GS
Gladys S's update11 Jan 2022, 13:58
Reviewer Update
I waS not tld about the long claim process when I opened the policy. I was only told about the 4 hours and 18 hours. Now im told of all the department you have. I really need the money for the burial.
Capitec Bank's replyOfficial
25 Feb 2022, 08:35Hi Gladys
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 08:35
Official
Hi Gladys
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank