Poor claim

My father passed away on the 17/2/25 and I submitted all documents to Capitec and the consultant verified the stamp and the claim department said hospital stamp is not clear and I drove to Bethlehem to get the stamp from hospital only to be told that my claim can not be processed untill the doctor has answered the phone. Today after sending email to the client care department I received an sms saying they will review my claim on the 24/3/25 Capitec doesn't only add salt on the wond it frustrate and is pathetic, there is no communication at all