oT
odwa T

1 reviews | Active since Oct 2015

02 Jan 2020, 17:08

Poor card quality

I recently went to Capitec to get the new black card less than 4 months ago. The security code number at the back of the card is already faded. This means one of the few will now have to happen, either I get another card in the next 4 or 5 months and I will be charged to get a new card, or I save the security number on my cellphone which is obviously not ideal or I'll be subjected to calling the call center to get this when needing to do online transactions.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Jan 2020, 08:39
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,