Poor Capitec ***** case

On 27 November 2024 I was ****med by a loan company with R9000. The company that ****med me was Royal Cash loans. When I realised it, I immediately reported to Capitec. They opened an investigation and I went to the police. I opened a case of *****. Got the case number etc. After a couple of days Capitec told me they couldn't retrieve my money. I had conversations with the so called Royal crown cash loans asking them to return my money. Capitec then let me know the case was closed. A week after the mail that said the case was closed, I made contact with the loaners under another name and they tried loaning me money again, but this time with different stories etc. What bothers me is that these people were under investigation, and Capitec assured me that their account has been frozen. But when I "made" the loan under the false name, they asked me to transfer the "admin fee" to the the exact same bank account that was supposed to be frozen when I opened the ***** case. All I need is my money back.