Poor Capitec business customer service

My experience with Capitec Business has been extremely disappointing. The service has been marked by poor communication, broken promises, and a complete lack of follow-up.

I was promised callbacks that never happened, and despite trying to engage and resolve my issue, I was simply ignored. As a business customer, this is unacceptable. You expect professionalism, accountability, and basic communication from a bank — none of which I received.

The lack of ownership and urgency from Capitec Business shows a serious gap in their customer service standards. This has wasted my time and caused unnecessary frustration.

I would not recommend Capitec Business to anyone who values reliable support and proper client service.