Poor Capitec Bank service from ***********, inefficient, untrained and uneducated staff

Absolutely shocking service from Capitec telephonic call centre and online chat. They manning these centres with ***********, inefficient, untrained and uneducated staff who don't understand the basics and cannot resolve anything. They provide you with reference numbers but there is no follow-up or feedback and nothing gets resolved. Chatted online with Lerato on 17/12/24 and Sanele on 23/12/24 with no resolution although I provided them with full details, historical chats and documents in writing.