Poor Capitec Bank service

I was recently ****med and I went to Capitec Bank to report it with saps case number. Bank said they won't refund/reverse my money from the *******'s account because my fund were utilised.

My question being there is money in the ******** account,so why can't I get my money, how do they know amongst the funds mine was the one utilised?

After all the same ******* stoled my money hence not held accountable for paying me back. Capitec Bank's investigation team is useless.

Don't don't investigate matters reported. That's why ******** always use their bank as security is pathetic