Poor Call centre cervice

I recently went on holiday in Bali, and used my Capitec Credit card whilst on holiday. I recently received SMS notification informing me of a transaction of R453 750 whilst i was there. The transaction did decline, however I did not make any purchases of this amount whilst i was there. in fear of ******* activity, i proceed to call the ********** 043 number on the SMS to seek clarity in this regard. I then had to listen to digital animated voice for 15 mins, to which i was finally directed to the loans department, they informed me that they couldn't assistant me, and will divert me to the correct department. I then had to wait 35 minutes, listing to a phone ring to which nobody answered.

This is just poor service.