Poor business etiquette

I am extremely disappointed with the level of communication and service received from Capitec regarding my escalated enquiry for credit clearance. It has now been 5 days with absolutely no feedback, update, or proper communication from the bank.

As a customer, I expected professionalism, transparency, and timely assistance, especially for a matter as important as credit clearance. Being ignored after escalation is frustrating and unacceptable.

Capitec needs to improve its customer service communication and ensure that escalated matters are handled with urgency and respect. Customers should not have to continuously follow up just to receive basic feedback.