Poor Business conduct

I've always recieved such pleasant service from Capitec this is not the first time I was being helped with a problem I had with the transaction... On the 31st I went into one of the branches at Bloemfontein trying to understand the mandate I saw from a debit order and even informed them that I didn't approve that specific de*****eck nather than being helped in a professional manner the manager was rather defensive to my claim and not helpful further used words like "JESES" which is a word often used when annoyed or angered. I asked him to apologize and called him out on the way he started talking to me he refused and further made excuses for his attitude towards me as if they were comandable. He further made excuses because he was initially asked by another agent to help me in the questions Im asking so because the 1st agent couldn't give me the answers I needed he took me as a client whom is problematic therefore I wondered what the agent told him for him to have such a attitude towards my D/O complain.

The branch is the Bloemfontein branch in Charlotte maxeke I would like to recieve an apology from this agent unless he still feels his attitude and use of language towards me is apart of your policy.