Poor base service

Capitec machine chowed my money and I have received a very bad service from them. There was no progress I needed that a-gently to pay for my Visa and I lost the job the one I was offered US. Because of Poor service in Capitec. My name is Nobuhle Nicholine Mdluli. Few days ago On the 17 Tuesday 11:45 I’ve tried depositing money at your ATM outside Capitec in Shelly Beach. And I’ve put my card and I press my and I’ve choose Investment account to make e deposit. And the machine was showing me and error after am done depositing the money. And my card. Came back but my money did not come.

I’ve ask someone someone to call the lady from inside the branch to be on my safe side the lady came she said I must go inside. I went inside I was Ticket number 50 the lady help me it was Kholeka. She did help me nicely and explained to me but there was no money in my account they said I must wait for 24 hours I waited 24 hours pass it going for 48 hours and I desperately needed that money so I can pay for my visa I can’t go and pay coz you guys took my money so I need my money now. I’ve been quiet for 3 days I think I must take it to social media?????? Am also trying to call Ombudsman to make a complaint.Am give you this matter until and off today and I’ve been sending emails there is no response