Poor banking security and service

This serves to express my dissatisfaction with Capitec banking security for allowing unauthorized transactions to go through. This morning it came to my attention that there are 2 transactions that went off from my credit without my authorization on 28 July. I then went to the branch to dispute the payments. I was advised the transactions are for an international subscription. I advised the consultant that I never subscribed for any international content, and how did the bank allow the transaction to go through when I did not authorize the payment. I was advisef that I need to pay R80 for each transaction to be envestigated which I was not happy about and that it will take about 14 to 30 days for the bank to conduct the investigation. I am dissatisfied with the service that I received from bank as they will not reserve the payments despite the dispute.