Poor bank with poor systems and regulations

As capitec client, I'm disappointed with the bank for failing to resolve my problem. On the 21st of May, I've transferred R7200 from my credit card account to standard bank account that belongs to PRP. Again on the 24th of May i transferred R1800 to the same account. Both transactions were immediate payments. Later on the 24th May, PRP confirmed that both payments were not received. When I double check the account details, I realized that I've transferred R9000 to an incomplete/incorrect account. Money went to standard bank account that is short with 1 digit. Called both standard bank and capitec, however I was given unsatisfactory answers. Therefore on the 26th of May, I went to capitec branch in Cavendish Glen(Kempton park), I was told that my transaction was successful however to none existing standard bank. They won't be able to reverse it because it was an immediate payment. According to standard bank if you transfer money into none existing account, after 3days it automatically goes back to the sender, however in my case It didn't happen till today. Even though I'm happy with the service i got from the consultant , I'M DISAPPOINTED WITH CAPITEC AS AN INSTITUTION AND THEIR SYSTEMS. 1. Why is it difficult to reverse an immediate payment? 2. Why didn't capitec systems picked up an none existing account?3. It seems like capitec don't have a system in place to assist their client in case of erroneously transactions to other institutions. My R9000 is sitting somewhere in a suspense account, I expected capitec as my bank to assist in tracing this transaction. capitec must have contingency plan, as this mistake will happen in future whether in huge or smaller amount.

Disappointed

Emmanuel Mutavhatsindi