NM
Ntsoaki M

1 reviews | Active since Apr 2020

29 Apr 2020, 15:17

POOR BAD SERVICE

BAD SERVICES AT SESHEGO CIRCLE CENTER BRANCH, I WAITED IN A QUE FOR MORE THAN AN HOUR AND HALF, I WAS THEN TOLD TO START ANOTHER QUE TO GET HELP. THE PEOPLE WHO CAME AFTER ME WERE ATTENDED IMMEDIATELY AND THE CONSULTANTS TOLD ME IT'S NON OF THEIR BUSINESS THAT I WAITED FOR THAT LONG. I DON'T KNOW WHETHER TO CALL IT A BAD SERVICE OR WHAT BECAUSE I EVEN LEFT THE BANK WITHOUT GETTING ANY HELP.

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Apr 2020, 15:49
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply01 May 2020, 13:28
Official
Good day Ntsoaki M

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank