Poor ATM Service
At this point of time with Capitec having over a million Clients, I still don't understand how we are given two ATM's at the malls. Like most of us have left our previous banks because we thought capitec was more convenient but I can't stand the fact that wherever ATM's are provided we only have two and in most cases, not even most! In all cases there is only one working and there is about 20 to 30 people in the queue..? Like really can you guys please provide us with more ATM's like it only makes sense if you have so many customers. Besides you guys benefiting from us with all your bank charges can we atleast be Prioritized as customers and receive the best customer service, that's the least you could do for us!!!!
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Replies (2)Capitec Bank's replyOfficial
07 Jun 2019, 10:34I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply07 Jun 2019, 10:34
Official
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
12 Jun 2019, 09:07Good dayAs discussed telephonically, I trust that your issue is now resolved.Pheliwe BaartmanComplaint ManagementCapitec Bank
Capitec Bank's reply12 Jun 2019, 09:07
Official
Good dayAs discussed telephonically, I trust that your issue is now resolved.Pheliwe BaartmanComplaint ManagementCapitec Bank
