Poor App roll-out and unfair customer expectations

Pathetic response after I complained here about their facial recognition not working after many tries on the cellphone. They called me back to report that they have changed from a 4-digit Remote PIN to a 5-digit Remote PIN on their banking app. They will look for a solution and call me back as I said I do not have transport to go to the Branch because I have no transport and am in the field. Sadly they call me today, that I must pay R150.00 then they give me a token!. Are you crazy?. Your software developers roll out an "improved feature" not testing old (4-digit Remote PIN and to inform me and now you want me to pay for it? In any case, are you telling me I cannot do banking because I cannot do Facial Recognition? What is this? Part of the One World Government? Get lost! I will close my bank account at the first available opportunity I get. And next time when you roll out "featured get a proper IT Software Project- and Change Manager onboard!