cT
colin T
1 reviews | Active since Oct 2012
21 Apr 2021, 23:49
Poor app planning and no help received.
Bitterly dissapointed. I am currently stuck in the UK and my South African phone number does not work here. Now there is this new app that I can't activate due to needing my number. I cannot even do my banking online anymore as that normally prompts me to approve log on through my app. Just get emails stating old app won't work from end of April. Now I have no access to do payments etc.... absolutely ridiculous that I cannot verify via email or something. You are truly leaving me stranded. Will be leaving capitec ASAP. ..... I have emailed and no reply or solution. Not cool.
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Replies (1)Capitec Bank's replyOfficial
22 Apr 2021, 07:40 Good day Colin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Apr 2021, 07:40
Official
Good day Colin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
