POOR APP

i have been having issues with the banking app , every time i use it says i have entered the pin incorrectly too many time but with only one attempt , when i want to unblock it suspends me . i went to Capitec Deepkloof square 2 time , when to Meadowpoint , ghandi square and i now went to Dobsenville point and i told the consultant about the issue and when he tried to reset on the system it shows that am not registered that might be the issue "something wrong with my banking profile " but he didn't escalated. Now again for the 20th time the app is blocked and i have to go back to the branch again waist of my time . i have been banking with Capitec from 2004 and am actively using the account but am not happy and we can say is me because the same pin and using on the CAPITEC app is the same one am using for Standardbank and its a number that i can never forget because is my sons birthday month and date . *** make sure that you sort this out ASAP i cant be going through the same thing over and over again