1 reviews | Active since Feb 2018
Poor app and website management
I had to reinstall their app and since have not had any access to funds because to activate the app you have to go into the branch. To access internet banking you have to access the app. So effectively your account is being held hostage until you can get to a branch. I find this completely unacceptable in this day and age.
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Ms Wilkinson
As discussed via the telephone the issue was dealt with.
Wendy Mbelekane
Complaint Management
Capitec Bank
Good day Ms Wilkinson
As discussed via the telephone the issue was dealt with.
Wendy Mbelekane
Complaint Management
Capitec Bank