Poor and terrible service at capitec

Can Capitec be more disappointing? not only is capitec`s service poor but they have also **** to me several times, even the complaint management is of little help if they help at all. my case for a cancellation of an eft to an FNB account transfer has been ongoing for a month now since 7th October 2021 today is the 25th October and I still do not have my funds in my account. The branch told me it will take 7-14 days to get the funds back, now that the 14 days has lapsed they say it will take another 4-7 days for the funds to move from FNB to capitec bank which I fear will be just as false , mind you one cares to contact me and tell me what is going on and I have to go to the branch almost everyday. Can capitec please deliver on your promise and return my funds back to my account......