Poor and pathetic service.

I sent a cash send for R600 on the 16th of February 2023. The cash send said pending. I then went to a Capitec branch in East London (Vincent Park) on the 22nd February 2023 , I was given an incident number #*** and the lady said the matter would be resolved within 24 hrs. It's been more than 48hrs...I've called the customer care line more than 4 times tracing this incident and I'm not getting any help...using my time and money. and no one knows anything. The guy I last spoke to (Cameron) said he can't be specific as to when this can be resolved and he can't lie to me. I'm beyond upset.