CT
Cynthia T

1 reviews | Active since Apr 2021

24 Apr 2021, 17:49

Poor and lazy service.

I've been an account holder at Capitec for almost 8 years now. A large amount of money went missing out of my account 2 months ago R8,900 to be exact. I went to the bank to report it, and ask where it went but all they could tell me was that it was deposited into an African Bank account.

I went to the police to report it and they just gave an affidavit to complete and that was it. Till now I've been trying to find out where it went and till now two months later, I still haven't gotten anywhere with Capitec bank regarding my missing money.

My money went missing while in their possession, so they are supposed to tell me where it went to. I really feel like changing banks at this moment due to poor service and the obvious fact that my money isn't safe with Capitec.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Apr 2021, 09:01
Official
 Good day Cynthia

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank