Poor and Disgusting Service

I have contacted Capitec Bank on the 17th of May 2021 and are still awaiting a response regarding the below request.

Good Day

I would like to do reversals gor the last 5 months from Different Life which deducted R470.88 monthly.

I understand the charges and that it can take up to 40 days to be resolved.

I am no longer with this insurer.

Kind Regards

Joseph Noah *** ***

So no one actually cares about the request and thus is by far the worst service experience by a well-known bank.

Also my partner has an issue that she's paying far too much on a loan with was for 2 years and now she's paying for 4 years