Poor and Delayed Service

This is so uncalled for more like a festive prank. On the 24th of December 2015, I withdrawn R500 at the Capitec branch in Postmasburg at the Sibilo Centre at 14:05pm. On Saturday the 26 of December when I wanted to make another withdrawal, only to realise that a R2400.00 was withdrawn on the exact day (24 December 2015), without my consent. I have reported the matter to the local Capitec Kathu branch. The service was pathetic, I was told that the situation will be investigated, still I am waiting and no luck up until this point. Its very sad to realise that I am actually working for Capitec without realising it. I have saved money at work as preparation for my daughter to start at her new school this year 13 January 2016, but now its all for nothing. I am a single parent with no extra income, I don't know where I will get money to buy her school uniform and other essentials, this time of the year. I have been banking at Capitec for 3 years and this is the \THANKS"that I get as a client UURGH!!!! slap in my face"