Poor Administration and management

<p>I was in total close to 2 hours in 2 sessions at Capitec Lemon Tree in Alberton yesterday on the Saturday.</p> <p>With my shock that I was told my account is on hold due to ***** etc....</p> <p>I got a R20 000 payment from a client of mine via Standard Bank EFT and they had a discrepancy of stock they bought from me and disputed R13813.00.I told them I will get back to them in 24 hours since I was not there with the transaction.</p> <p>So....the client gave Standard Bank and the Vapitec to put a hold on the R20000.00.They then BLOCKED/FROZE my account and I got the client...we resolved the dispute...gave them the cash back and he came to MY bank Capitec for them to release the money and UNBLOCK my account...it took FOREVER and NOTHING was resolved.They neefed proof of payment from my client etc....BUT their FORENSIC department do NOT work on a WEEKEND.</p> <p>Now I am STUCK ....they said it might only be resolved by TUESDAY??</p> <p>Just before the bank closed Dineo...the branch manager said she emailed all relevant parties and the other branch in Alberton that ONLY closes at 3pm that they will get back to me.</p> <p>I told her....it will never happen that you(Capitec) will get back to me.....NO ....we will sir.</p> <p>SURPRISE SURPRISE......NOTHING HAPPENED!!</p> <p>I emailed her this morning......NO RESPONSE.</p> <p> </p> <p>I cant wait to close this account next week after 10 years....</p> <p> </p>