JK
Johan K
1 reviews | Active since Sept 2021
16 Nov 2021, 19:29
Poor Accounting
I have never had a problem when it comes to my bank account with Capitec, since today. I went to the gas station, and tried to swipe, card declined with reason insufficient funds.. opened the app sae that there is indeed enough funds to cover the transaction and transaction cost... Tried again.. same story. Did a cash sent, was successful but could not withdraw cash. Then called someone to assist, tried to transfer money to their account... Once again unsuccessful. Eventually ended up borrowing money from that person just to pay for the gas. I was so embarrassed.
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Replies (2)Capitec Bank's replyOfficial
16 Nov 2021, 19:56 Good day Johan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply16 Nov 2021, 19:56
Official
Good day Johan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 21:33Hi Johan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:33
Official
Hi Johan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
