Poor, absolutely pathetic service

I app**** for a loan, on Monday the 25th September, which I knew was a public holiday but thought I'd go ahead with my application as the bank itself was open. I was fine with not receiving payment on the day but expected it to reflect 1st thing in the morning as my application was approved and processed the day before, yet here I am, still waiting and I've done everything I could from my side to speed up the process but yet my bank, capitec, is still to deposit the monies. I've been considering it for a while now and from the reviews I've read I think it's time I close my account with them and move to a bank that actually considers its clients like FNB. I hope this review reaches the right people and something can be done about the poor level of service delivery, that not only I but multiple people have experienced. Capitec, to you I say this, thank you for your pathetic service hope your business rots away like the hope of your disappointed clients. You will definitely be seeing me soon,for a less than pleasant meeting, Goodbye and good riddence